Customer Service Representative ₹70,000 a month
Customer Service Representative
Customer Service & Operations Analyst
Job details
| Name | Details |
|---|---|
| Job Type | Permanent |
| Job Location | India |
| Education | Not Requir |
| Job Posted On | 21-08-2022 |
| Job Expire On | 21-09-2022 |
| Apply | Online |
| Experience | Fresh |
Full Job Description
Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Analyst
- We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
- This role is offered at senior analyst level
What you'll do
As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Your day-to-day will include:
- Authorising and investigating all transactions to our KPIs
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be automated or enhanced to improve the customer and business experience
The skills you'll need
In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.
You’ll also demonstrate:
- Minimum of 2 years of Payments experience
- Knowledge of Clearing Systems and SWIFT
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
- Experience of managing stakeholder relationships
Administrative Assistant, Virtual Assistant Services
Job details
Full Job Description
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.
Experienced Executive Assistant position to provide senior level managers support, act as a service line SME for administrative tasks and train our remote team. In addition to the standard executive assistant responsibilities, this position needs to provide first level support and issue resolution to managers and remote teams. To be successful in this role, we need a candidate who is well-organized, has great time management skills and is proactive in nature.
At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll.
RESPONSIBILITIES:
- Single point of contact & escalation for assigned service line and/or location for administrative services
- Supports Executive Committee / Leadership (CXO level) with focus on specific services
- Build expertise within specific service business lines to extend support to senior leadership.
- Manage the request queue for the service line / location with the remote team
- Utilizing the assigned assistants to process administrative requests/tasks within their scope while focusing on the smooth operations in the office
- Provide constructive feedback received from other executive assistants and training support as needed to other assistants assigned to the business
- Manage and prioritize information flow in a timely and accurate manner i.e. calls, contacts, emails
- Support in organizing marketing events, webinars and internal team social events
- Full planning and organizing of client events
- Dealing with all incoming and outgoing post
- Maintenance of the client relationship management (CRM) database
- Support client needs, including billing, document management, engagement acceptance & set-up
- Organize travel and produce travel itineraries where applicable
- Full secretarial and EA support to the Managing Directors and wider team
- Diary management
- Any other tasks deemed necessary for the efficient running of the business
REQUIREMENTS:
- Previous experience of working with senior management and taking responsibility of projects
- Advanced skills in word, excel and PowerPoint
- Experience in similar field, i.e. financial services or accountancy
- Fast thinking, proactive and confident working unsupervised using own initiative
- Strong attention to detail and high levels of integrity
- Clear, precise and professional written and verbal communication skills.
- Ability to provide solutions to problems and resolve issues diplomatically.
- Capable of assisting in creating new and better client education and reporting systems.
- Ability to analyze data, determine trends and applications, and report them clearly and correctly.
- Capable of responding to stress in a fast-paced environment.
- Ability to be self-motivated and productive working remotely.
- Strong interpersonal skills and ability to quickly develop working relationships.
- Affable and enthusiastic attitude towards teamwork
Team Member - Customer Service-PERSONAL LOANS-Customer Service
Job details
Full Job Description
• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
•Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
•Digital Adoption for all Retail Asset Clients
•Achieve Cross sell Targets set as per KRA’s
•Quality of Service Request and Resolution as given to customers.
Job requirements:
•Some experience in Customer Service would be an added advantage
•Believes in team work
•Taking ownership of customer issues and taking them to end to end resolution
•Apply best practices and focus on areas of improvement
•Focused towards achievement of own KRAs
•Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
•Proficiency in WORD and EXCEL/PPT preferred
Eligibility:
•Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
•Applications can be made for roles in same level or one level above.
Customer Service & Operations Senior Analyst
Job details
Full Job Description
Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Senior Analyst
- In this customer centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
- You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
- This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
- This role is available at senior analyst level
What you'll do
As our Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.
Your day-to-day activities will include:
- Authorising and investigating all transactions to defined KPIs
- Providing specialist support by monitoring and sharing MI
- Collecting and analysing the required information from the customers and businesses
- Reviewing processes which could be enhanced to improve the customer experience
The skills you'll need
In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You'll have at least two years' professional experience, basic knowledge of payments, Swift, reconciliations and investigation, and the flexibility to work a variety of shifts. You’ll also work well in a fast-paced environment and have good organisation skills for delivering to deadlines.
Additionally, you’ll demonstrate:
- An awareness of changes in trends, policies and regulations
- An understanding of our industry and its customers
- A thorough understanding of products, processes and banking systems
Analyst
Job details
Full Job Description
Job Title: Analyst
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
Introduction:
The Reporting team Analyst will be responsible for a number of external reporting disclosures including the preparation, challenge and full ownership of credit risk disclosures. This involves establishing themselves as an SME for credit risk/Impairment reporting and managing key stakeholder relationships with internal and external stakeholders.
What will you be doing?
- Production of Impairment reporting packs for various businesses and group to facilitate governance forum sign offs
- External statutory guidance and review to support the impairment reporting process for quarterly results announcements and annual reports
- Support new statutory and regulatory impairment reporting requirements by providing support and guidance.
- Production of outlook for Impairment charge, ECL stock at business as well as Legal Entity Level
- Demonstrate ability in structuring analyses and test hypotheses accurately from data. Also expected that in this role, the colleague will be able to design, develop and implement enhancements to the current processes, through automation and strengthening of analytical tools used to accomplish goals of the area.
- Challenge over credit risk impairment reporting processes and numbers to ensure high levels of control are maintained at all times.
What we’re looking for:
- University degree or equivalent
- Qualified accountant/MBA with an understanding of a relevant functional area such as financial reporting or FPNA in an investment bank
- Analytical skills
- Clear and concise communication
Skills that will help you in the role:
- Data management/analysis skills, with experience in usage of widely known commercially and open-source available data processing software.
- The initiative and curiosity to challenge current processes and develop effective alternative solutions
- A high level of commitment and enthusiasm
- Ability to work in a pressured environment and cope with the demand of working to tight deadlines
- Strong control awareness including understanding the key controls required in an investment bank
- A team player who is able to grasp new concepts and apply existing technical knowledge in order to identify and resolve issues
- Knowledge of Credit Risk disclosures and IFRS 9 standard
- Knowledge of financial services industry and market
Where will you be working?
Noida
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
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